You’re about to drive off.
Suddenly, you hear a ping! to your cell phone. You stop, put the car in park, and look down. Next to your groceries is your phone. And, there on the screen — is a new survey asking about your shopping trip.
That’s exactly what happened last week, as we talked to 200 Target + Walmart shoppers.
We asked about their customer experience: in-store + online. This survey covered all retail categories and uncovered 13 new behaviors in the process. Come take a look.